Cancellation Policy.
This policy explains how to cancel an engagement with Ascend Neural, LLC, the notice periods that apply, and what happens to your data, models, and deliverables when the relationship ends. Where a signed Master Services Agreement ("MSA") exists, the MSA prevails over this page.
Last updated: May 2026
1. How to cancel
Send a written notice to support@ascendneurolllc.com from a verified email address associated with your account. The notice should include the engagement name, the requested effective date, and (optionally) the reason for cancellation. We acknowledge cancellation notices within two business days.
2. Discovery & one-off consultations
You may cancel a scheduled consultation up to 48 hours before the session for a full refund or rescheduling at no cost. Cancellations made within 48 hours of the session are non-refundable but may be rescheduled once at our discretion.
3. Project-based engagements
For fixed-scope engagements under a Statement of Work ("SOW"):
- Either party may terminate for convenience by giving written notice of the duration stated in the SOW (default: 15 business days).
- On termination for convenience, you remain responsible for fees corresponding to work performed and milestones delivered or in progress up to the effective date, plus reasonable, non-cancellable third-party costs already committed for the engagement.
- Either party may terminate for cause (material breach not cured within 15 business days of written notice, insolvency, or unlawful conduct) with immediate effect.
4. Monthly retainers
Retainers renew automatically each month. To prevent the next renewal, send written cancellation notice at least 10 calendar days before the renewal date. Cancellation takes effect at the end of the current billing cycle, and access to deliverables, model endpoints, and support continues through that cycle.
Retainer fees for the current cycle are not prorated on cancellation, because retainers reserve capacity that cannot be reallocated mid-cycle.
5. Annual or multi-month plans
If you have prepaid for an annual or multi-month plan at a discount, cancellation before the end of the committed term results in:
- No additional charge for the remaining term, and
- No refund of fees already paid, except in cases of material breach by Ascend Neural that remains uncured.
6. What happens to your data
On cancellation, you have a 30-day export window during which we make your data, custom prompts, fine-tuned weights (where contractually assigned to you), and audit logs available for export in a commonly used format. After the export window, we permanently delete client-tenant data unless retention is required by law or expressly extended by the MSA.
7. Deliverables & IP
Final deliverables that have been paid for and accepted remain yours per the IP assignment terms of your MSA. Background IP, internal tooling, and reusable orchestration patterns developed by Ascend Neural remain our property and may be reused on future engagements.
8. Pause vs. cancel
If you need a temporary break rather than full termination, ask about pausing instead of cancelling. We offer paused-status arrangements (typically 1 – 3 months) that preserve your environment, data, and model configuration at a reduced fee. Pause terms are confirmed in writing on a case-by-case basis.
9. Effect of cancellation on outstanding invoices
Cancellation does not relieve you of the obligation to pay any invoice or milestone that has become due before the effective cancellation date. Late-payment terms in the MSA continue to apply.
10. Contact
Ascend Neural, LLC
Sheridan, WY 82801, United States
support@ascendneurolllc.com · Mon – Fri · 09:00 – 18:00 MT